Privacy Policy

Effective Date: April 11, 2026

This Privacy Policy describes how The Duct Stories Calgary ("we", "us", or "our") collects, uses, discloses, and protects your personal information when you visit and interact with our website at https://duct-cleaning-calgary.link ("Website"). We are committed to safeguarding your privacy and ensuring that your personal information is protected in accordance with applicable privacy laws, including the Personal Information Protection Act (PIPA) of Alberta, Canada.

1. Information We Collect

We collect various types of information to provide and improve our services:

Personal Information:
- Name
- Email address
- Phone number
- Mailing address
- Any other information you voluntarily provide through forms or communications
Usage Data:
- IP address
- Browser type and version
- Pages visited
- Date and time of visit
- Time spent on pages
- Referring website addresses
- Other diagnostic data
Cookies and Tracking Technologies:
- We use cookies and similar tracking technologies to enhance your experience, analyze website usage, and deliver personalized content. For more information, see our Cookie Policy below.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide, operate, and maintain our Website and services
To respond to your inquiries, requests, or feedback
To process and manage service bookings or transactions
To communicate with you about updates, promotions, or relevant information
To improve our Website, services, and customer experience
To monitor and analyze Website usage and trends
To comply with legal obligations and enforce our terms and policies

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:

Service Providers: We may share information with trusted third-party service providers who assist us in operating our Website, conducting business, or providing services to you. These providers are contractually obligated to protect your information and use it only for the purposes specified by us.
Legal Compliance: We may disclose your information if required by law, regulation, legal process, or government request, or to protect our rights, property, or safety and that of our users or the public.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction, subject to confidentiality agreements.

4. Data Security

We implement reasonable physical, technical, and administrative safeguards to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

5. Your Rights

Under applicable privacy laws, you have the right to:

Access the personal information we hold about you
Request correction or update of your personal information
Request deletion of your personal information, subject to legal and contractual obligations
Withdraw consent to the collection or use of your information (where applicable)

To exercise these rights, please contact us at [email protected]. We may require verification of your identity before fulfilling your request.

6. Cookie Policy

Our Website uses cookies and similar technologies to enhance your browsing experience and analyze usage. Cookies are small data files stored on your device. You can manage or disable cookies through your browser settings. However, disabling cookies may affect the functionality of our Website.

By using our Website, you consent to our use of cookies in accordance with this Privacy Policy.

7. Third-Party Services

We may use third-party services, such as analytics providers (e.g., Google Analytics), to help us understand Website usage and improve our services. These third parties may collect information about your use of our Website through cookies and other tracking technologies. We encourage you to review the privacy policies of these providers for more information on their data practices.

Our Website may also contain links to external sites not operated by us. We are not responsible for the privacy practices or content of such third-party sites.

8. Children's Privacy

Our Website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe that a child has provided us with personal information, please contact us at [email protected] and we will take steps to delete such information in accordance with applicable laws, including the Children’s Online Privacy Protection Act (COPPA) where applicable.

9. International Users

Our Website is operated in Canada and intended for users located in Canada. If you are accessing our Website from outside Canada, please be aware that your information may be transferred to, stored, and processed in Canada where our servers are located and our central database is operated. By using our Website, you consent to the transfer of your information to Canada.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the revised policy on this page with a new effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Email: [email protected]
Address: The Duct Stories Calgary, Calgary, Alberta, Canada

We are committed to addressing your privacy concerns promptly and transparently.