Privacy Policy

Effective Date: March 13, 2026

This Privacy Policy describes how The Duct Stories Calgary ("we", "us", or "our") collects, uses, discloses, and safeguards your information when you visit our website at https://duct-cleaning-calgary.link (the "Site"). We are committed to protecting your privacy in accordance with applicable privacy laws, including the Personal Information Protection Act (PIPA) of Alberta, the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada, and other relevant laws. By using our Site, you consent to the practices described in this Privacy Policy.

1. Information We Collect

Personal Information:
We may collect personally identifiable information that you voluntarily provide to us when you use our Site, contact us, or use our services. This may include your name, email address, phone number, address, and any other information you choose to provide.
Usage Data:
We automatically collect certain information about your device and how you interact with our Site. This may include your IP address, browser type, operating system, referring URLs, access times, pages viewed, and other usage information.
Cookies and Tracking Technologies:
We use cookies and similar tracking technologies to collect information about your browsing activities on our Site. For more details, please see our Cookie Policy below.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide, operate, and maintain our website and services
To respond to your inquiries, requests, or customer service needs
To improve, personalize, and expand our website and services
To understand and analyze how you use our Site
To send you updates, marketing communications, or other information (you may opt out at any time)
To detect, prevent, and address technical issues or security threats
To comply with legal obligations and enforce our policies

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you, subject to confidentiality obligations.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
Business Transfers: In the event of a merger, acquisition, restructuring, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
With Your Consent: We may disclose your information for any other purpose with your consent.

4. Data Security

We implement reasonable physical, technical, and administrative safeguards to protect your personal information from unauthorized access, use, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

5. Your Rights

Under applicable privacy laws, you have the right to access, correct, update, or delete your personal information held by us. You may also have the right to withdraw your consent to our processing of your information, subject to legal or contractual restrictions.

To exercise these rights, please contact us at noreply@duct-cleaning-calgary.link. We may require verification of your identity before fulfilling your request.

6. Cookie Policy

Cookies are small data files placed on your device when you visit our Site. We use cookies to:

Enable essential website functionality
Analyze website usage and improve performance
Remember your preferences and settings

You can control or disable cookies through your browser settings. However, disabling cookies may affect the functionality of our Site. By using our Site, you consent to our use of cookies as described in this policy.

7. Third-Party Services

Our Site may use third-party services such as analytics providers (e.g., Google Analytics) to help us understand how visitors use our website. These third parties may collect information about your use of our Site and other websites using cookies and similar technologies. We do not control the privacy practices of these third parties. We encourage you to review their privacy policies for more information.

Our Site may also contain links to external websites. We are not responsible for the privacy practices or content of such third-party sites.

8. Children's Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe that a child under 13 has provided us with personal information, please contact us at noreply@duct-cleaning-calgary.link, and we will take steps to delete such information as required by law.

9. International Users

Our website is intended for users in Canada. If you are accessing our Site from outside Canada, please be aware that your information may be transferred to, stored, and processed in Canada where our servers are located and our central database is operated. By using our Site, you consent to the transfer of your information to Canada.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated policy on this page with a revised "Effective Date." We encourage you to review this Privacy Policy periodically. Your continued use of our Site after any changes constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: noreply@duct-cleaning-calgary.link
Address: Calgary, AB, Canada

We will respond to your inquiries in a timely manner and in accordance with applicable privacy laws.